However, if you want to close your account, you should withdraw all your funds. Some users might encounter some problems when using Crypto.com, especially when it comes to its support team. According to reviews left by users over time, Crypto.com sometimes takes longer than expected to contact its customers back. However, there might come a time when you would want to close an account with a crypto platform such as Crypto.com, either to shift to a better platform or for other personal reasons.
Steps to Close Your Account
Even with all the perks on Crypto.com, some users may still decide to leave the exchange. However, once you don’t have a Crypto.com account, you will not be able to use your Crypto.com card, so it is recommended that you cancel this subscription, too. Closing your account means your Crypto.com App Account, Crypto.com Exchange Account, and your Crypto.com Visa Card will not be accessible again. In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others. He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression. After you’ve sent the photo of yourself, you need to wait for Crypto.com’s response.
Also, keep in mind that, according to a privacy notice made by Crypto.com, the crypto exchange is required and does retain personal data for 5 years after you close utilities payable accountingtools your account. This decision was made to comply with the EU Anti-Money Laundering legislation (Anti-Money Laundering Directives). According to Crypto.com’s support page, users can contact the support team by accessing the chat option from the app or web platform or by emailing [email protected].
Step 1: Submit a request to customer support
Yes, you can close your account by taking a photo with a paper sheet with various details and then contacting the support team to request the account closure. Although you don’t have a special section where you can simply click on a button and delete your account, the account closure process is pretty straightforward. However, it is extremely important to know when to close your account, to be 100% sure about your decision, and to complete some critical steps before proceeding with closing the account.
- I have attached a photo of myself holding a paper with my handwritten information”.
- Now that you understand the conditions attached to deleting your account on Crypto.com, below is a step-by-step guide on how to properly delete/deactivate your account on the platform.
- You can find more information how to withdraw funds from your Crypto.com account here.
- He is an environmental engineer working on his MBA and has been following innovations in FinTech for several years.
- Some good wallet options include hardware wallets like Ledger and Trezor for long-term crypto storage or software wallets like MetaMask for more active use.
- Simply open the Crypto.com app and wait for it to unlock through FaceID and TouchID, or enter your passcode.
Deleting Old Accounts Using DoNotPay
Before taking the step to close your Crypto.com account, it’s prudent to explore other platforms that might better suit your cryptocurrency trading and investment needs. Learn how to close a Crypto.com account by following steps to withdraw funds, resolve issues, verify identity with support, and fully remove personal data. Some good wallet options include hardware wallets like Ledger and Trezor for long-term crypto storage or software wallets like MetaMask for more active use. Just be sure to use the correct withdrawal address and network when moving your funds. To delete your account on the Crypto.com Exchange, you simply need to send an email to the Crypto.com support team stating why you wish to delete your account permanently. You will typically get a reply to your mail from the Crypto.com support team within 24 hours and it can take up to 2 days for your account closure request to be completed.
Hardware wallets manufactured by Ledger are widely regarded as the safest and most reliable way to store Bitcoin and other crypto assets. As long as the seed phrase storage is handled with care, there’s no way that any malicious actor or software could endanger the safety of your crypto. In this guide, we’ll walk through the process to safely and securely close a Crypto.com account with no hassle.
For a fully clean break, you can go the extra mile and delete the Crypto.com mobile app from your phone if you have it installed. But this step is optional since your account will already be deactivated. You are advised to download your transaction history for tax-related purposes, as you will permanently lose access to your transaction history after the account is closed. After you have closed your accounts, you are welcome to use our services again by signing up as a new user. Please refer to How does the $50 close account fee work for my Crypto.com Visa Card for more information about the cancellation process and fee for your Crypto.com Visa Card. Here’s an example of what you need to say, “I would like to close my Crypto.com account.
Unlike other exchanges where there is a section in the settings to delete or deactivate your account, Crypto.com seems different. Once the address is added to your withdrawal whitelist, navigate to the ‘Balances’ tab and click on the ‘Withdraw’ button next to the crypto to be transferred. Now you know what’s involved, let me show you how to close your account on Crypto.com permanently.
Currently, Crypto.com supports over 250 cryptocurrencies, including the most widely traded, such as Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Binance Coin (BNB), Solana (SOL), and Ripple (XRP). Those holding CRO and staking it can get rewarded with lower trading fees, higher staking interest rates, and more credit card rewards. As a crypto trader, you might have tried many an exchange over the years.
Do not request to delete your Crypto.com account if you still have some cryptocurrencies remaining in your wallet account balance. Founded in 2016 in Hong Kong, Crypto.com is a cryptocurrency exchange now available almost worldwide and surprises users with an extremely user-friendly interface available on mobile. With over 70 million customers worldwide, Crypto.com has become one of the top choices for those seeking a trading platform to make their crypto journey better. This sheet will help you in the next step, and it is mainly because of it that we said Crypto.com’s account closure process is a bit different from others.
If you decide to contact Crypto.com through email, you may want to use the registered email address. This photo is required simply for KYC purposes and various security measures that Crypto.com wants to take to prevent unauthorized account closure processes. Withdrawing any remaining funds held on Crypto.com and resolving issues upfront will make the account closure process much smoother. Make sure to follow Crypto.com’s requests closely and respond promptly during the verification stage as well.
Deleting or closing your Crypto.com account can take anywhere from 1 to 3 working days.
Crypto.com is a popular crypto exchange widely used by worldwide crypto enthusiasts. Thanks to its features and high accessibility, many choose Crypto.com to conduct their trading activity. Considering that you don’t need to hold cryptocurrency accounts on all platforms, you might have faced a situation when you wanted to delete one of them, and Crypto.com can be a good example. Some notable alternatives include Coinbase, known for its user-friendly interface, Binance, recognized for its low trading fees, and Kraken, which boasts a wide array of supported cryptocurrencies. Be aware that you’ll be ineligible for any promotional offers for new accounts, including the signup bonus from the BG25 Referral Program, after you have closed your accounts. Finally, keep in mind that even after deleting your Crypto.com account, the exchange retains personal information for up to 5 years according to their policies.
Closing and deleting your Crypto.com account is non-reversible, and your details can take up-to 5 years to be deleted from the server. Then, paste it on the Bitcoin sending page on Crypto.com, and the withdrawal process will typically take 30~60 minutes to complete. When your account gets deleted, you’ll not be able to retrieve your invested funds.
You should also note that there are some processing costs you have to pay to close your account. The only way to delete your account on Crypto.com is by sending an account closure request to the support team using your primary email address. Before taking steps to delete your Crypto.com account, there are a few important things you need to do first. The first — and most crucial — is to withdraw any funds from the platform. Make sure your Crypto.com account has a zero balance by transferring your cryptocurrency holdings to an external wallet.